Comments and Suggestions from Customer Survey

We had some terrific ideas and comments from our second customer satisfaction survey. I will list some with our reply and action.

” I would like to hear of any special  offers on the Nativity figures I ordered”  We are always trying to find new items and better prices  for you. We do not normally discount our more popular sets as we usually sell out, but we may need to balance our stock from time to time and that may present an opportunity. We have sourced some product on direct import which has resulted in significantly lower prices for our Life Size Plus Nativity.

“I wish we could get more animals of the same scale for our Nativity Set. Do you sell these separately or as an animal set?” We have added Camels to more of our sets and we are creating “animal sets” in addition to the animals we sell individually.

” More stories!” If you visit the Stories section of our website, you will see that we have added two more wonderful stories from Brian ” Fox” Ellis the acclaimed author of Fox Tales International . We have a story about “Who is Welcome in His House?” and “Kneeling Santa at the Manger” (more below). Two more stories by Brian Ellis will be added shortly.

“Don, remember that you were going to check on a large Kneeling Santa for me” We get a number of requests for special and unique Christmas items. We offer a several small versions of Santa Claus kneeling at the crib of the baby Jesus, but we have had requests for a life size version. Unfortunately, the economics of mold production and volume manufacturing rule out this  large and expensive figure with limited appeal. We will keep looking, so please do ask for these special items.

” I am more interested in high quality, commercial grade decorations.” You may have noticed that we are offering more large, commercial style figures, particularly focused on Toy Soldiers, Nutcrackers, Santas and Snowmen. We have added to our array of larger outdoor Nativity sets and we replaced the “Made in China” Nativity Stables with our own design “Made in USA” of American white pine.

More next post.