Christmas in April/May

“It’s funny to be talking about Christmas in April” said the nice lady from a small town in Virginia, “but I know if I don’t get started planning our fund raising, it will never happen” She and her congregation at a very small church have set their sights on a fabulous Nativity set made by Fontanini, the Italian manufacturer of the world’s most artistically beautiful ( and often, most expensive) Nativity figures and scenes from three inches to full life size.

She wanted to do something beyond the usual church bake sale, raffle, bingo, silent auction or fund raiser and hit upon what she called “Christmas in July”. As she explained it they were going to have a Christmas  party with a tree and presents, except that the presents would be pictures of the individual Nativity figures. Members of the congregation will be able to donate to the church Nativity fund for whichever figure they choose.

To help her with this, we provided full color pictures of each of the fifteen beautiful Nativity figures, including the Holy Family, three Kings, Gabriel, Ox, Donkey, Camel, two Angels, two sheep, a Stable and, last but not least. a bagpiper! The Italians are very creative and inclusive when creating their Nativity sets.

Our pictures, each one with a cost, will be placed on their tree, and church members can note the figure and make their commitment toward the purchase. We are happy to help and we are also happy to pass on a very good fund raising idea.

Customer Satisfaction at Christmas Night

This is the first post of our new Christmas Night blog. Since we just received your replies and comments from the Christmas Night Customer Satisfaction Survey, we wanted to share the information with you. Your replies and comments were overwhelmingly positive and I will summarize these along with the ” you could do better” comments:

  • Over 90% found the website easy to use and navigate.
  • 97% said the shopping basket was logical and easy to use.
  • 73% rated customer service excellent, while 25% said it was good. We need to do better!
  • 94% liked our information about shipping cost and method.
  • 90% said product delivery was prompt and product arrived in good condition. 6.5% said it arrived on time, but was damaged. Very upsetting for both us and you! When items are damaged in shipping, we replace them at no cost to you, but then we need your help to claim against the freight company.

We solicited and received excellent suggestions on improving our customer service, delivery and overall experience with Christmas Night and we plan to act on those. Over 20% of the people responding offered us ideas for products and services and many of these may be used. All in all were very pleased with your response.  In our next post we will share with you some of the comments and suggestions from our Christmas Night “Community”